Terms & Conditions

TERMS & CONDITIONS

GENERAL INFORMATION

Odd Fibulae is a registered brand owned by Alicia López

Contact address: C/ Martin de los Heros 18, bj izda 28008 Madrid – Spain

Contact email: oddfibulae@gmail.com

Company registration:M3612782

These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

PRODUCTS AND PRICES

I made all the jewelry myself. That includes each step from the selection of the pieces to the assembling. I also prepare the orders and answer emails.
Due to the handmade nature of my work, variations are inevitable and many items are unique pieces.

Each product added takes a detailed description of its contents, price, shipping and any additional information necessary for the customer knows the product.

You can find the product prices on our website next to product information. I will update them from time to time. All prices are in Euros. Prices exclude delivery charges and customs duty and other taxes, if applicable. They include applicable taxes if apply. All prices are subject to change without notice.

ORDERS & PAYMENT

To make a purchase just browse my store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.

Payment is accepted via Paypal. Paypal is very easy to use and a safe payment platform. Even if you do not have a PayPal account you can also use PayPal to pay by debit/credit card.

When your order confirmation is received, this indicates that I have received your order.The total cost of your order is the price of the products ordered plus delivery charges.

ORDER CANCELLATION

To make changes to or cancel your processed order, please contact me. If your order has already been dispatched, you will be able to request a refund of the product: please see Return Policy.

Odd Fibulae reserves the right to cancel orders that we believe are fraudulent.

DELIVERY & SHIPPING

We ship worldwide. I aim to despatch your order within two working days of receipt. Barring holidays and sickness and assuming no stock shortages or card or PayPal difficulties.

I cannot be held responsible for delayed deliveries, including any performance shortfalls of the postage or transport services which I use.

If an item will not be available, we will notify you immediately by email, cancel the item from your order and refund you in full.

To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment.

All products will be delivered to the address that you indicate on the “Checkout” page. Please note that I do not take responsibility for lost packages if you have given me the wrong shipping address.

Items are shipped using Certified Spanish Post service with tracking except to the US and Australia where parcels are sent by regular mail. As soon as I deliver your purchase you will receive an email with the tracking number.

For orders outside of EU, the customer is responsible for all customs clearance charges that could be applied to the order shipment in the country of destination.

Delivery time is about 3-4 business days for Spain and 6-8 business days for Europe. For the United States, Canada and Australia the average delivery time is from 2 to 3 weeks but can take a bit longer if delayed at customs.

If you have a strict deadline, please make your purchase with a lot of time before the event, I cannot predict the postal unexpected checks or delays.

If you want me to send your order in some other way (regular postal service, postal express, urgent service or using abother courrier) it is very important that you let me know before processing the payment, so we can calculate the costs.

LOST MAIL: I will ship a replacement or make a refund for lost mail. I consider that a package is lost if it wasn’t delivered in 40 days after shipping.

Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered. We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

Free Shipping Promotion

From time to time, we may offer free shipping promotions or similar.  You must pay any return freight costs on change of mind purchases. Faulty items will be replaced with the same item originally purchased where still available.

For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

RETURNS & REFUNDS

To return, please contact me. Then send the item/s back with a full covering letter stating your Name/Address and order number and the reason for the return – if there is nothing wrong with the product, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product.

If the product is found to be faulty then we will refund your return and initial postage to you. However if the goods were not faulty on delivery and have been used, then I cannot refund, as these goods cannot be resold.

I am happy to accept returns on any item which is returned unused and as packaged within 14 calendar days of delivery except:

* Custom items
* Gift cards
* Items on sale.

If the delivered product has been damaged, you can report of the damage and return the product without cost. Please contact me within 14 days of the delivery date for return information and inform whether you request money back from the purchase or delivery of a replacement product.

Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Within 30 days, a full refund will be issued to the PayPal account that was used to purchase the item.

When shipping the items back, the items are your responsibility until they reached me. So if they get lost I will not take responsibility for them (hence not refund you).
I will not refund special shipping costs that were made on your request and that differ from my standard shipping.

INTELLECTUAL PROPERTY

All publications and web content (posts, texts, pages, images, product descriptions, graphics, etc) are subject to copyright and intellectual property, which Odd Fibulae® is the owner. In no case shall be transmitted or assign those rights under any circumstance without my prior written consent.

Specifically, the content of this website can’t be reproduced, copied, sold, distributed or used for commercial purposes.

Any content that may appear on this website whose copyrights and other intellectual property of a third party will be duly noted.

In this area, they shall be governed by the same rules all materials that can be distributed through my Facebook page or any other medium, platform or social network.

AVAILAVILITY

The products offered on the web are always available, except error. If there is a design you are interested in but it is sold out , you can reserve it here, as we can make one for you. Just email us at oddfibulae@gmail.com

PRIVACY POLICY

When you use our website or buy a product using our website you agree that we can collect, use and disclose your personal information in accordance with our Privacy Policy.

At all times “Odd Fibulae” I comply with current legislation on data protection (Law 15/1999 of December 13 Protection of Personal Data, Royal Decree 1720/2007 of 21 December laying approves the regulation implementing the Organic Act and other applicable regulations).

DISCLAIMER

I will not be responsible in any way for any damages or damages of any kind that could be caused by the visit to this site, whether they are errors or omissions in the content, for the actions of visitors, by the particular decisions that can make the recommendations made by the transmission or malicious program to occur despite having taken the necessary technological measures to prevent it.

It will be made exclusively by way of example in the case of links to external websites of third parties that may be mentioned in the contents. In any case this part is exercised no control of these websites, with no responsibility.

If you are dissatisfied with the site, the services, the content, or with the terms of use, your sole and exclusive remedy is to discontinue using the site, the services, and the content.

COOKIES

This site uses third-party cookies analytical functions. I leave the link to my cookie policy where you have all the details.

APPLICABLE LAW

In any litigation or attaching to the website, will apply Spanish law resulting force at any time. These general conditions are subject to Spanish law, prevailing in any case the rights of the effect recognizes protection legislation consumers and users.

CHANGES TO THE TERMS AND CONDITIONS OF SALE

These conditions may be modified at any time, in response to legal changes or the evolution of this website and the products it offered. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

ACCEPTANCE OF TERMS OF SALE

Buying a product offered in this shop, implies knowledge and acceptance of the legal terms-conditions of sale, and legal notice of this website. It means the knowledge and acceptance of these rules.

CONTACT ME

You can contact us by emailing at oddfibulae@gmail.com