Check this step-by- step shopping instructions:
1. When you have found a product on the website that you would like to buy, please click on the button labelled add to cart. This will add your Product to a virtual shopping cart.
2. To change what’s in your virtual shopping cart at any time, click on the button labelled edit cart.
3. To remove a product from your virtual shopping cart, click on the button labelled remove by the product.
4. To add more products to your virtual shopping cart, click on the link labelled continue shopping.
5. To pay for the products in your virtual shopping cart at any time, click the button labelled check out.
Payment is accepted via Paypal. Paypal is very easy to use and a safe payment platform. Even if you do not have a PayPal account you can also use PayPal to pay by debit/credit card.
6. When you click the check out button, you will be asked to provide various information necessary to process your order and deliver the product(s) to you.
You can provide this information by filling in the fields requested on the screen.
At checkout simply type the promotional code in this text field. Submit your order to see the final amount with your promotion discount applied.
Unfortunately, coupons or promo codes are currently limited to one code per order online.
Items are shipped using Certified Spanish Post service with tracking except to the US and Australia where parcels are sent by regular mail. US Post and Australia Post are no longer tracking packages sent from Spain for that reason the shipping costs to these countries are cheaper.
European Union member states, US and Australia: 5.00€
Outside European Union (flat rate): 6.50€
Yes. Contact me at email@example.com and the information will be resent to you.
We process our orders fast! All orders with in-stock and available inventory will ship within three days of receipt.
It happens! You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact me.
Delivery time is about 3-4 business days for Spain and 6-8 business days for Europe. For the United States, Canada and Australia the average delivery time is from 2 to 3 weeks but can take a bit longer if delayed at customs.
If you have a strict deadline, please make your purchase with a lot of time before the event, I cannot predict the postal unexpected checks or delays.
If there is a design you are interested in but it is sold out. Maybe I can make one for you. Just email me at firstname.lastname@example.org to figure out if it is possible, it will depend of the availavility of materials
We’re sorry! Let’s fix this, please contact me as soon as possible to start with the refund process
You can return your purchase within 14 calendar days of delivery. You can return your online purchase by mail, first of all, please contact me to star the return & refund proccess asap. Refunds will be credited to the original method of payment.
Please, refer to our Terms and Conditions relating to cancellations and returns.
I consider that a package is lost if it wasn’t delivered in 40 days after shipping.
Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered. I will ship a replacement or make a refund for lost mail.
Customer Care is available 7 days a week. You can contact me via email at email@example.com responses are usually returned within 24 hours.